Frequently asked questions

Peppol is a global e-invoicing network used by businesses and governments across 50+ countries. It lets you send and receive standardised electronic invoices securely, without paper or email attachments.

Peppol is available in over 50 countries including most of Europe, Australia, New Zealand, Singapore, and more. The network is constantly expanding.

Not necessarily. Whether it's required depends on your country and customer type. In many EU countries it's mandatory for B2G (business-to-government) invoicing, and increasingly expected for B2B. Invoicier lets you send via Peppol when needed and fall back to PDF email for everyone else.

We register your Peppol ID when you create a workspace, usually in a few minutes. Just enter your company details and we handle the rest through our certified Peppol access point.

You can be sending invoices in under 3 minutes. Sign up with your email, enter your company details, and we register your Peppol ID automatically. No paperwork, no waiting.

No. Invoicier is a web application that works in any modern browser. No downloads, no plugins, no desktop software needed.

Absolutely. Use the PDF invoice feature to generate professional invoices and send them by email to any recipient, regardless of whether they use Peppol.

Yes. Invoicier includes a Peppol inbox so suppliers can send you e-invoices directly. Incoming invoices appear in your dashboard automatically, with no manual import needed.

Invoicier creates invoices in the Peppol BIS Billing 3.0 standard (UBL XML) for network delivery, and generates clean PDF versions for email. Both are produced from the same form, and you choose how to send.

Yes. You can save a draft at any point and return to it later. Drafts are stored in your workspace and can be edited, sent, or discarded.

The Free plan includes 2 transactions per month at no cost, and no credit card is required. Paid plans start at €5 per month plus VAT for 10 transactions, up to 150 on the Business plan. A transaction is any invoice you send or receive.

Every Peppol invoice you send, every PDF invoice you email, and every invoice you receive counts as one transaction. Payment reminders do not count. Your allowance resets every month, and you can change plan at any time.

Yes. If you're ever charged and not satisfied, contact us within 14 days for a full refund, no questions asked.

Yes. You can create multiple workspaces under one account, each with its own Peppol ID, bank accounts, invoices, and team members.

Yes. Each workspace supports multiple users with role-based permissions: Owner, Admin, and Member. Invite colleagues by email from your workspace settings.

You can delete your account at any time from the account settings page. All your data will be permanently removed within 30 days.

Yes. We use encrypted connections (HTTPS), secure session management, and your invoices are transmitted through the Peppol network's built-in security protocols.

All data is stored on servers within the European Union. Invoicier is operated from Estonia, an EU member state, and is subject to EU data protection law.

Yes. We process data in accordance with GDPR. You can request a copy of your data, ask for corrections, or request deletion at any time by contacting hello@invoicier.com.